Troubleshooting in the app

By Customer success

Troubleshooting in the app

1. Locate collar on the pasture

Make sure that the device is within sufficient distance from you to establish Bluetooth connection

2. Navigate to the collar page in the app

Select settings icon in the top right corner to open settings menu

3. Select the “Troubleshoot collar” option from the menu

After selecting troubleshooting option from the menu, follow the instructions in the app

Good to know

Troubleshooting procedure takes about 5 minutes. You will receive step-by-step guidance, and if the issue cannot be resolved, a report will be created, allowing you to submit a support ticket directly from the app.